Independent hotels and inns cant be proper eveluated by the standards normally used to classify means of accomodation because they possess maket differentials and offer exclusive services. For that reason, Exclusive Collection Hotels uses the “Seven Elements” mean of evaluation, which values each hotel’s individualities and ensures quality for the guest. The evaluated elements are:
-Essence: evaluates the hotel’s personality and striking characteristics.
-Enchantment: evaluates the courtesy and cordiality of the staff.
-Empathy: evaluates the capacity of handling unexpected events.
-Efficiency: evaluates the operations of services offered.
-Excelence: evaluates the quality and expectations overcome.
-Structure: evaluates the infraestructure of the establishment.
-Stetics: evaluates the harmonization of the evironment.